Troubleshooting Index: Invites, disconnects, NAT
Start here for co-op issues: invites, joining, disconnects, NAT, cross-play failures, Friend’s Pass availability, Remote Play issues, and demo co-op problems.
Fast path
- Restart game + platform client
- Confirm same version
- Check privacy/online status
- Test same-platform co-op (isolate cross-play)
- If NAT is strict, try another network
Core issues
- Can’t invite a friend
- Can’t join lobby / join fails
- Stuck on “Connecting”
- Disconnecting / unstable sessions
- Co-op crash on join
Cross-play issues
- Cross-play not working
- Friend not showing / can’t find friend
- Region mismatch / cross-region restrictions